Overview:
Patient Services Coordinator III- Glen Meade Center for Women's Health
Join a collaborative healthcare team where every interaction makes a difference. As a Patient Services Coordinator III, you'll help create a seamless patient experience by coordinating appointments, managing patient inquiries, supporting daily operations, and working closely with clinical teams to ensure patients receive exceptional service and compassionate care while supporting your professional growth.
Why Choose Novant Health:
* Day-one medical, dental, and vision benefits
* Flexible scheduling and generous paid time off to support work-life balance
* Tuition support programs and career advancement opportunities, including specialty certifications
* 6% retirement match and competitive total rewards package
* Mental Health, well-being, telehealth, and therapy resources for you and your family
Facility: Glen Meade Center for Women's Health| Location: Wilmington, NC, Full-Time | Work Schedule: Monday- Friday 8am-5pm
Responsibilities:
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Oversees and coordinates patient access and administrative services.
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Schedules patient appointments accurately and in a timely manner.
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Manages patient referrals, verifies insurance coverage, and obtains required authorizations.
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Resolves complex patient inquiries and provides advanced support to patients and clinical teams.
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Records and maintains accurate patient demographics, insurance information, patient charges, and collections.
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Supports efficient daily operations and delivers excellent customer service.
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Cross-trains in multiple administrative support functions to ensure effective team coverage.
Qualifications:
* Education: High School Diploma or GED, required.
* Experience: One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
* Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
* Additional Skills (preferred): Proficient in use of all computer software utilized in practice.
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