Overview:
Patient Services Coordinator III (Part-Time)
Novant Health Bariatric Solutions Rowan
Schedule: Monday, Wednesday: 8:00 AM-5:00 PM | Thursday, Friday: 8:00 AM-12:00 PM
Join a Collaborative Team Making a Difference
Novant Health Bariatric Solutions Rowan is seeking a Part-Time Patient Services Coordinator III to join our close-knit, supportive team. In this role, you'll serve as an important point of contact for patients, helping create a positive experience from the moment they engage with our practice.
Our team values collaboration, communication, and a willingness to help one another succeed. If you enjoy working in an environment where teammates support each other and patient care is at the center of everything we do, come join our team!
Why Join Our Team?
* Supportive, collaborative team environment
* Meaningful opportunities to make a positive impact on patients' healthcare journeys
* Consistent part-time weekday schedule with early Friday afternoons
* Variety in daily responsibilities through cross-training and administrative support functions
* Career advancement opportunities within Novant Health
* Tuition reimbursement and Future Forward educational benefit programs
* Competitive benefits package
Responsibilities:
* Welcome patients and complete accurate entry of demographic and insurance information.
* Verify and update patient details; scan/copy insurance cards and ensure documentation is added to the medical record.
* Communicate any changes in patient information to the appropriate teams.
* Obtain updated patient signatures for registration forms and ensure all documents are filed correctly.
* Collect and post co‑pays at the time of service.
* Confirm insurance information and schedule follow‑up or return appointments as needed.
* Collect outstanding balances and ensure all payments (cash, checks, credit cards) are reconciled daily.
* Schedule appointments based on patient needs, provider availability, and urgency of care.
* Answer phone calls, provide accurate follow‑up, take messages, and communicate information clearly.
* Manage and resolve Epic Work Queues, including Follow Up, Claim Edit, Charge Review, Audit/Review, and Missing Guarantor.
* Research and correct denials and errors to ensure accurate, timely charge capture.
* Assist patients and staff with billing and insurance questions.
* Review charts, office notes, pre‑authorizations, and hospital documentation to resolve issues.
* Ensure all charges are properly released for claims processing.
* Serve as a resource for front desk staff on insurance accuracy.
* Collaborate with team members to achieve department and patient‑care goals.
* Maintain consistent, professional communication with coworkers.
Qualifications:
* Education:
* High School Diploma or GED, required.
* Experience:
* One year of clerical experience in medical office setting, required.
* Other related experience may be considered in lieu of medical office experience.
* Additional Skills Required:
* Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
* Additional Skills Preferred:
* Proficient in use of all computer software utilized in practice.
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