Overview:
Novant Health Neurology Midtown is seeking a full-time Patient Services Coordinator III!
The Patient Services Coordinator III is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions.
Responsibilities:
Job responsibilities:
* Check patients in and out.
* Complete patient registration accurately and efficiently.
* Schedule appointments and manage provider schedules.
* Answer incoming phone calls and assist patients with inquiries.
* Perform insurance verifications to confirm coverage and benefits.
* Work assigned workqueues to ensure timely resolution of tasks.
* Return patient calls and follow up as needed.
* Process and manage e‑faxes, including routing and documentation.
Qualifications:
* Education: High School Diploma or GED, required.
* Experience: One year of clerical experience in medical office setting,required. Other related experience may be considered in lieu of medical office experience.
* Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
* Additional Skills (preferred): Proficient in use of all computer software utilized in practice.
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