Overview:
Join the Team That's Redefining Remarkable Care!Novant Health is excited to offer an opportunity for a Patient Service Coordinator III-a key role that helps shape every patient's first impression and overall care experience. If you thrive in a dynamic environment and enjoy making a meaningful impact, this is the place for you.
What You'll Do:As a Patient Service Coordinator III, you will be the heartbeat of our front-end operations, ensuring seamless patient experiences by:
* Accurately capturing patient demographics, insurance details, and charges
* Managing appointment scheduling with speed, accuracy, and care
* Supporting multiple administrative functions through cross-training
* Delivering exceptional service while navigating shifting priorities
Qualifications:
* Education: High School Diploma or GED, required.
* Experience: One year of clerical experience in medical office setting, required.
* Other related experience may be considered in lieu of medical office experience.
* Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
* Additional skills preferred: Proficient in use of all computer software utilized in practice.
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