Patient Services Associate

				Overview:

Responsibilities:

The Patient Services Associate is responsible for ensuring smooth clinic, patient and billing flow by greeting and directing patients to their various appointments, preparing the daily clinic schedule and updating the physicians' schedules, maintaining patient files and records, interfacing with the different corporate departments, and receiving and directing patient questions to appropriate people. Works as a team member to facilitate patient care and optimize revenue. 

* Handles high volume incoming calls. 
* Responsible for maintaining and recording patient schedules.  
* Responsible for scheduling new and follow up appointments, including patient testing. 
* Reviews insurance referrals/authorizations and takes appropriate action to ensure they are correct. 
* Ensures all patient demographic and insurance information is correct. 
* Identifies and collects co-pays, deductibles and other payments. 
* Answers telephones, always using correct telephone etiquette, recording legible and complete messages, handling questions, transferring incoming calls appropriately, contacting physicians, insurance companies, hospitals, diagnostic facilities, billing departments, etc. as necessary. 
* Coordinates office communication flow. 
* Greets, directs and assists large numbers of visitors and refers visitors to various areas. 
* Directs billing inquiries to appropriate people. 
* Assists the physicians and/or administrators in all business and patient care responsibilities. 
* Communicates effectively and courteously and demonstrates a caring attitude toward patients and their families. 
* Acts in a non-directive, non-judgmental manner, recognizing an individual's religious, ethical and moral opinions and beliefs. 
* Brings new ideas, a positive attitude and lots of energy. 
* Maintains patient confidentiality.

Qualifications:

* High School diploma or equivalent required.
* Three years recent experience in a related position in a medical office experience preferred.
* Ability to prioritize jobs duties and meet deadlines.
* Ability to effectively work on many tasks at one time.
* Have superior customer service and verbal and written communication skills.
* Strong computer knowledge; experience preferred.
* Knowledge of common safety hazards and precautions to establish a safe work environment.
* Knowledge of medical terminology, obstetrical and/or perinatal coding, office billing forms, insurance and government payer regulations and other third party billing requirements preferred.
* Must be able to work cooperatively in a team environment.
* Ability to handle stressful situations.
* Excellent organizational, time management, and attention to detail capabilities.
			

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Mednax