Patient Service Specialist - Medical Front Office
US-TX-Plano
CCC
Req #: 335881
Type: Full Time
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Overview: Baylor Scott & White Institute for Rehabilitation Location: Plano Alliance, TX Patient Service Specialist (PSS) Hours: vary between Monday - Friday 7am - 7pm Full Time Compensation depends upon candidate's years of experience and internal equity. This is an entry-level position. Starting salary: $18 - $25 per hour based off experience Benefits of becoming a Patient Service Specialist with us: We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors. * Health, Dental, and Vision insurance; Life insurance; Prescription coverage * Paid Time Off (PTO) and Extended Illness Days (EID) * A 401(k) retirement plan with company match * Short and Long Term Disability * Personal and Family Medical Leave * PSS Ladder Program *Eligibility and effective dates vary Responsibilities: We are looking for someone that is organized, detail oriented, flexible and able to work well with others or independently. Someone who can provide outstanding customer service in a fast paced environment. We process referrals, schedule patients, complete the intake process & data entry, insurance verification, authorizations and review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing reports and other tasks as needed. * Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence. * Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record. * Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies. * Collects toward patient responsibility at each visit. * Scan and maintain medical documents. * Reconciles and posts charges daily and other reporting to ensure clean claim processing. * Responds to all request for information from patients, other department and physicians. * Maintains office, orders supplies and manages mail. * Willingness to adjust schedule to center needs. * Travels Attends all mandatory meetings and in-service education programs. * Travels to non-home location center or other site for coverage when necessary. Qualifications: * HS diploma or GED is required Preferred Experience * Customer service experience * Knowledge of insurance verification * Healthcare, medical, or dental office administration
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