Patient Service Specialist - Medical Front Office

				Overview:

Baylor Scott & White Institute for Rehabilitation

 Dallas, TX (Day Neuro Hub)

Patient Service Specialist (PSS) 

 Hours: vary between Monday - Friday 8am - 5pm

Full Time

Compensation depends upon candidate's years of experience and internal equity.

This is an entry-level position.

Starting salary: $18 - $25 per hour based off experience

Benefits of becoming a Patient Service Specialist with us:

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors. 

* Health, Dental, and Vision insurance; Life insurance; Prescription coverage
* Paid Time Off (PTO) and Extended Illness Days (EID)
* A 401(k) retirement plan with company match
* Short and Long Term Disability
* Personal and Family Medical Leave
* PSS Ladder Program

*Eligibility and effective dates vary

Responsibilities:

Looking for a customer service, detail oriented individual who is able to work in a fast paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning and other office duties. To provide outstanding customer service to patients and staff.

* Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence. 
* Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
* Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies. 
* Collects toward patient responsibility at each visit.
* Scan and maintain medical documents.
* Reconciles and posts charges daily and other reporting to ensure clean claim processing.
* Responds to all request for information from patients, other department and physicians. 
* Maintains office, orders supplies and manages mail.
* Willingness to adjust schedule to center needs.
* Travels Attends all mandatory meetings and in-service education programs.
* Travels to non-home location center or other site for coverage when necessary.

Qualifications:

* HS diploma or GED is required

Preferred Experience

* Customer service experience 
* Knowledge of insurance verification 
* Healthcare, medical, or dental office administration
			

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