Patient Service Specialist
US-TN-Knoxville
CCC
Req #: 304370
Type: Per Diem
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Overview: Position: Patient Service Specialist Location: Knoxville, TN Type of Employment: PRN/Per diem Schedule: Weekdays (Varies) Compensation: Starting at $16/hour (Pending experience) When patients enter our outpatient physical therapy center in Knoxville, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room. Check out the video below for additional insight into the work of our Patient Service Specialists! ***PRN PSS to provide double coverage and PSS duties as needed. Current PSS is floating to cover clinic without PSS as well as off on Fridays. *** Responsibilities: * Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out * Schedule patient appointments in person and via phone * Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team * Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications Qualifications: Minimum Qualifications: * High School Diploma/GED required * 1 Year of Front Desk Experience * Insurance Verification Experience Preferred Qualifications: * 1 Year of Medical Office Experience * 1 Year of Scheduling Experience
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