Patient Service Specialist
US-IL-Palatine
CCC
Req #: 304216
Type: Full Time
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Overview: Patient Service Specialist Palatine, IL Customer Service, detailed oriented, multi-tasking, ability to work independently. The position may require the individual to travel to other local clinics. Location: 220 N Smith St Suite 100 Palatine IL 60067 (travel to other clinics as needed) Position Type: Full Time Schedule: Monday-Friday Compensation: Starting at $17.00 - More based on experience When patients enter our outpatient physical therapy center in Palatine, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room. Check out the video below for additional insight into the work of our Patient Service Specialists! Responsibilities: * Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out * Schedule patient appointments in person and via phone * Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team * Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications Qualifications: Qualifications Minimum Qualifications: * High School Diploma or GED required * Health Care Experience Preferred Qualifications: * 1 Year of Scheduling Experience Physical Requirements: * Ability to walk, stand, bend, and reach consistently throughout a work day/shift * Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift * Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics * Ability to carry office supplies up to 10lbs * Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction * Ability to speak and hear sufficiently to understand and give directions
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