Patient Service Specialist - Full-time
US-AZ-Tucson
CCC
Req #: 358826
Type: Full Time
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Overview: Banner Rehabilitation Hospital - Tucson Day Neuro Institute Patient Service Specialist (PSS) Monday - Friday 7am - 7pm Our comprehensive Day Neuro Rehabilitation Program provides a wide range of specialty services for individuals with an acquired brain injury. Acquired brain injuries include traumatic brain injury, stroke, brain tumor or other neurological conditions. Benefits of becoming a Patient Service Specialist with us: We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors. * Health, Dental, and Vision insurance; Life insurance; Prescription coverage * Paid Time Off (PTO) and Extended Illness Days (EID) * A 401(k) retirement plan with company match * Short and Long Term Disability * Personal and Family Medical Leave Responsibilities: Looking for a customer service, detail oriented individual who is able to work in a fast paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning and other office duties. To provide outstanding customer service to patients and staff. * Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence. * Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record. * Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies. * Collects toward patient responsibility at each visit. * Scan and maintain medical documents. * Reconciles and posts charges daily and other reporting to ensure clean claim processing. * Responds to all request for information from patients, other department and physicians. * Maintains office, orders supplies and manages mail. * Willingness to adjust schedule to center needs. * Travels Attends all mandatory meetings and in-service education programs. * Travels to non-home location center or other site for coverage when necessary. Qualifications: Minimum: * High School diploma or equivalent required. * Data entry experience required. * Customer service and interpersonal skills necessary to communicate effectively with staff members, supportive personnel, patients, physicians and community members required. Preferred: * Certified BLS preferred. * Two years in medical office setting that requires multi-tasking preferred. * Knowledge of insurance verification preferred.
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