Patient Service Associate

				Overview:

The Patient Service Associate will perform all clerical functions related to patient services to include, but is not limited to, answering telephones, recording messages and making appointments, registering patients for appointments, scheduling patient appointments, request/obtain medical record for visit, medical records maintenance, and general reception. 

Responsibilities:

* Answers telephones, maintain neat and safe work environment. File and support patient service activities, provide general reception responsibilities.
* Provides physician(s) or other Health Care Provider with a copy of their appointments for the day at the beginning of the day. Maintains patient confidentiality and verifies patient telephone numbers.
* Schedule appointments and make reminder calls prior to scheduled appointments and to accommodate the needs of the patient.
* Medical Record responsibilities include the processing of data, making copies of medical records. Also, communicate with the Medical Records Department, maintain records, retrieve and file medical records and file laboratory, diagnostic test results, and correspondence in the patients' medical record in a timely fashion.
* Communication responsibilities include answering telephone, make appointments, notify patients of appointment changes, records messages in designated message log book and communicate message(s) to appropriate party in a timely manner. Mail correspondence to patients, physicians, and other health care organizations as needed.
* Patient flow responsibilities include registering complete and accurate patient information. Process all patient tests and care information according to operating procedures.  Obtain signatures as required. 
* Ensure accurate registration information is entered and authorizations complete. Process referrals and complete billing information upon registration of patient and process all patient tests and care information according to operating procedures.
* Financial responsibilities include ensuring correct billing codes are input for the visit, verification of demographic and insurance information, screening for patient responsibility and collecting co-pays. Ensure timely "checked out" from visit and daily reconciliations are completed. 
* Order and distributes supplies as needed. Maintain the functioning of copiers, embossers, computer terminals, cash registers, and all other machinery necessary to perform job duties.
* Review registration error work queues and addressing issues related to eligibility, registration errors and other issues which prevent billing from occurring in a timely manner. 
* Reconcile billing charges to the attended patient roster within one business day. Copy and distribute reports and correspondence.
* Perform other related duties as assigned. 

Qualifications:

Education:

* High School Graduate or equivalent.

Experience:

* Previous clerical experience and/or data entry required.

Knowledge and Skills:

* Computer skills appropriate to job duties.
* Communicate effectively, efficiently, and courteously.
* Ability to read, write and speak English fluently. Fluency in a second language is desirable.
* Excellent interpersonal skills to include telephone ability. 
* Ability to follow policies and procedures as well as hospital wide safety, infection control, and disaster preparedness procedures.
* Ability to fully utilize OBH's electronic record systems, equipment and other healthcare and billing systems relevant to this position.

Physical Requirements:

* Position requires prolonged periods of sitting, standing, reaching and walking throughout the working day.
* Position will be required to stoop, bend, lift, and carry items weighing up to 25 pounds.
			

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The Brookdale Hospital Medical Center