Patient Safety & Experience Program Manager
US-CO-Fort Morgan
mountain-commonspirit_external
Req #: 82392
Type: Part-Time
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Overview: CommonSpirit Health Mountain Region is committed to building healthier communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen-both inside our hospitals and out in the community. With locations throughout Colorado, Utah, and Kansas, we deliver the same high standard of care to our employees as we do to our patients. Our 20 hospitals, emergency and urgent care centers, home care and hospice, Flight for Life ColoradoTM , telehealth and over 240 physician practices and clinics offer endless opportunities! Here, you can grow your career and impact the people in the communities you serve. CommonSpirit Health is one of the nation's largest nonprofit, faith-based health systems, with a team of over 150,000 employees and 25,000 physicians and advanced practice clinicians. CommonSpirit operates more than 2,200 care sites and 140 hospitals, serving some of the most diverse communities across the nation, letting humankindness lead the way. Responsibilities: You have a purpose, unique talents and now is the time to embrace it, live it and put it to work. We value incredible people with incredible skills - but your commitment to a greater cause is something we value even more. This is the heartbeat of our organization and your time will be spent in a supportive, team environment with resources to help you flourish and leaders who care about your success. Identifies organizational opportunities for delivering a superior patient experience based on customer feedback, proactive consultation, satisfaction results, and analysis of complaints and grievances. Oversees patient and customer service focus for the hospital creating a supporting and healing environment for the patient and their families. Responsible for entity specific Patient Safety and HRO program through the development of standard programming and the facilitation of process improvements that support the reduction of patient care errors and other factors that contribute to unintended adverse patient outcomes. Facilitate the development, analysis, categorization, and reporting of entity specific adverse events data to help guide improvement efforts. Qualifications: In addition to bringing humankindness to the workplace each day, qualified candidates will need the following: Minimum Experience Requirements * 3 years of related experience in hospitality or public relations. * Previous experience with clinical operations, safety/risk/quality management, perforamnce improvement and education. * Meeting and project improvement facilitation preferred. * Ability to create and present quality data using tools such as Microsoft Office * Knowledge of Joint Commission hospital standards and CMS regulations and occurrence reporting requirements. * Alternate dispute resolution training and/or mediation training or certification and/or conflict resolution training preferred. * Strong communication and presentation skills Knowledge of healthcare operations and regulations Education Requirement * Bachelor's degree or equivalent experience. Nursing or other clinical discipline preferred.
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