Patient Representative
US-UT-Salt Lake City
mountain-commonspirit_external
Req #: 81406
Type: Full-Time
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Overview: CommonSpirit Health Mountain Region is committed to building healthier communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen-both inside our hospitals and out in the community. With locations throughout Colorado, Utah, and Kansas, we deliver the same high standard of care to our employees as we do to our patients. Our 20 hospitals, emergency and urgent care centers, home care and hospice, Flight for Life ColoradoTM , telehealth and over 240 physician practices and clinics offer endless opportunities! Here, you can grow your career and impact the people in the communities you serve. CommonSpirit Health is one of the nation's largest nonprofit, faith-based health systems, with a team of over 150,000 employees and 25,000 physicians and advanced practice clinicians. CommonSpirit operates more than 2,200 care sites and 140 hospitals, serving some of the most diverse communities across the nation, letting humankindness lead the way. Responsibilities: You have a purpose, unique talents and now is the time to embrace it, live it and put it to work. We value incredible people with incredible skills - but your commitment to a greater cause is something we value even more. This is the heartbeat of our organization and your time will be spent in a supportive, team environment with resources to help you flourish and leaders who care about your success. Job Summary Responsible for leading, managing and overseeing operational processes and all improvement initiatives for and related to patients, families, and visitors who commented, express dissatisfaction, have complaint or grievance. Responsibilities are regional, including two or more hospitals. Responsible for ensuring each contact point through the grievance process consistently professional, proactive, and personalized. Required to live in Colorado or Utah. Qualifications: In addition to bringing humankindness to the workplace each day, qualified candidates will need the following: Education Requirements Bachelor Degree preferred Minimum Experience Requirements 2 years related experience in Healthcare, Public Relations, or Hospitality industries Friendly, empathetic, outgoing, optimistic, self-motivated, professional, and accessible to patients/families, physicians, staff, volunteers, and community. Detailed, efficient, flexible, and proactive. Exemplary written and verbal communication skills. Demonstrate exceptional analytical skills, critical thinking, and problem-solving abilities. Experience with healthcare regulatory environment Ability to diffuse tense situation though careful listening and sensitive response
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