Patient Registrar
US-NM-Santa Fe
Careers (External)
Req #: 48416
Type: Full Time
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Overview: Presbyterian Healthcare Services is hiring a Registrar to manage patient accounts, verify demographic information, prevent duplicate records, and provide excellent customer service. Type of Opportunity: Full Time FTE: 1.0 (40 hours) Exempt: No Work Schedule: M-F, 8-5 Location: Presbyterian Santa Fe Medical Center We're all about well-being, starting with yours. How you grow, learn, and thrive matters here. This position is eligible for the Northern New Mexico differential of $4.00 per hour. (This differential may be adjusted or discontinued based on business requirements.) Responsibilities: * Deliver exceptional patient and family experiences using CARES, AIDET, and EPE tools * Adapt communication to individual personalities while ensuring compliance and safety * Resolve patient complaints promptly with empathetic language and first-line solutions * Maintain clean, comfortable waiting areas and keep patients informed of delays * Register patients accurately via kiosks, capturing critical demographic and insurance data * Validate eligibility, estimate costs, and explain consent forms and billing practices * Manage appointment scheduling, monitor daily schedules, handle no-shows, and assist late arrivals * Support pre-registration and ongoing patient relations before, during, and after visits * Ensure financial accuracy and compliance, collect payments, and facilitate authorizations and referrals * Route accurate phone messages and assist with medical record releases and scanning workflows * Guide patients through paperwork processes like prescriptions and disability forms * Respond to distressed patients, maintain safe and orderly spaces, and report safety issues * Execute quality tasks like result letters and appointment reminders * Embody CARES values-Collaborate, Accountable, Respect, Engage, Serve-in all interactions * Qualifications: * High school diploma or GED. * One to two years customer service experience.
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