Patient Navigator - Williams Syndrome & Down Syndrome
US-OH-Columbus
external
Req #: 53104
Type: Full Time
|
|
||||||||||||
|
|||||||||||||
Overview: Provides personalized navigation services to patients and families in the Williams Syndrome and Down Syndrome Programs, ensuring seamless access to medical and psychosocial care by coordinating appointments, managing transitions, and connecting them to essential resources. Collaborates with healthcare providers and administrative support to facilitate comprehensive and patient-centered care. Schedule: Full-time, exempt Location: Livingston Ambulatory Center (LAC) 385 Butterfly Garden's Drive Columbus, Ohio 43215 United States Responsibilities: * Collaborates with physicians, medical team members, and families to develop and implement comprehensive care plans, ensuring patients receive appropriate medical and psychosocial care. * Provides personalized navigation support to patients and families, helping them move through the healthcare system and addressing immediate needs in real time. * Connects families to resources that address social determinants of health and accommodate specific cultural and linguistic needs. * Assists patients and families with scheduling multidisciplinary appointments, coordinating logistics such as appointment reminders, transportation, and housing. * Manages administrative functions, including preparing and maintaining records and case files, obtaining prior authorizations, and supporting program-related data collection and management. * Serves as the primary point of contact for patients and families, answering incoming calls, scheduling appointments, and providing frontline support for patient questions with referrals to appropriate care providers. * Monitors and manage transitions between settings, caregivers, and providers, providing follow-up across the continuum of care and participating in care planning meetings. Qualifications: Education: Bachelor's Degree in health care, public health, social work, or related clinical field, or equivalent education and experience, required. Certifications: Active BLS certification, preferred. Skills: * Effective verbal and written communication and interpersonal skills. * Effective analytical, problem solving, and critical thinking skills. * Excellent time management and prioritization skills. * Attention to detail needed to operate accurately and effectively. * Proficiency with MS Office and electronic medical record documentation and/or reporting. * Comfort with working with special needs patients. Experience: * Two years of experience in healthcare or medical research, preferred. * Experience working with people with Williams syndrome or Down syndrome, preferred. The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. EOE M/F/Disability/Vet
Share this job:
