Patient Navigator
US-CA-SANTA MARIA
commonspirit_careers
Req #: 463663
Type: Varies
|
|
||||||||||
|
|||||||||||
Overview: Founded in 1940, Dignity Health - Marian Regional Medical Center is a 191-bed, acute care, nonprofit hospital located in Santa Maria, California. Serving over 250,000 patients annually, the hospital offers a full complement of services including Level II Trauma Center, Level III NICU, cancer care, orthopedics, and stroke care. Additionally, Marian Regional Medical Center has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center, and the only healthcare facility on the Central Coast to offer ECMO. One Community. One Mission. One California Responsibilities: As our Patient Navigator, you will have a unique role in patient care. As a patient advocate, this individual will build working relationships, solve problems, direct patients to resources both within the organization and externally in the community as well as support patients as they learn to self-navigate the health care system. The primary activity of the Patient Navigator is to call patients following their visit or hospitalization to discuss the experience, support the patient through the use of community resources and acquire a primary care provider, as well as a specialist where indicated (e.g. Orthopedist for fractures) Every day you will Follow-up Telephone Communications, Call patients following their Hospital or Emergency Department visit, based on criteria relating to the patient's health, social situation, community needs, risk factors, and needs for follow up care provider(s). Actively listen with caring and empathy and respond with appropriate inquiries to address any questions, issues or barriers noted in moving forward with the patient's ability to self-manage their care, treatment and services. Track all patient follow-up phone calls and based on the discussion with the patient, refers to appropriate individuals and disciplines within or outside the hospital for further discussion, education, training or other follow-up. To be successful in this role, you must have the * Ability to listen attentively with empathy and capture essential information for continuity of care. * Ability to work collaboratively with all care professionals including physicians, nursing, and external community agencies and post-acute care facilities. * Ability to complete required data entry in a timely manner. * Spanish interpretation Qualifications: Required * At least 3 years in hospital or health care setting with accountability for working with patients in nursing and/or case management/care coordination
Share this job:
