Patient Financial Support Assistant NE

				Overview:

1st Shift, Mon-Fri, 8:00AM-4:30PM 

Patient Financial Support Assistants act as on-site support for billing questions from patients and guarantors. The representative is responsible for understanding the patient accounting operations and policies/procedures of each affiliate and utilizing appropriate resources to resolve account questions. The role may expand to cashier-related responsibilities including bank deposits, balancing, posting of checks and cash, and serving as a key contact for the finance department and banks for these related services.

Responsibilities:

* Respond to onsite billing and financial inquiries from patients and other related inquiries in a professional and courteous manner. 
* Issue Resolution: Identify, troubleshoot and resolve customer issues and complaints, ensuring a positive patient/customer experience and maintaining high customer satisfaction levels.
* Patient Education: Provide patients with information regarding healthcare services, procedures, and policies - helping them to understand their financial liability and payer adjudication and cost sharing.
* Record Keeping: Accurately document all customer interactions, inquiries and resolutions in electronic medical record (EMR-Epic) to maintain comprehensive and up-to-date records.
* Complete financial work responsibilities including bank deposits, balancing, posting of checks and cash
* Serve as a key contact for finance for cashier related services
* Resolve on site billing questions from patients or guarantors.

Qualifications:

Education

* High School graduate or equivelent. 

Experience:

* 3-4 years of healthcare revenue cycle experience - understand healthcare financial terms, claims processing & adjudication, terminology.
			

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UnityPoint Health