Patient Financial Support Assistant NE
US-IA-Sioux City
careers
Req #: 173086
Type: Full Time Benefits
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Overview: UnityPoint-St. Luke's Hours: 8:30am-5:00pm Do you have strong customer service skills and and excellent attention to detail? If so we have the job for you!! Patient Financial Support Assistants act as on-site support for billing questions from patients and guarantors. The representative is responsible for understanding the patient accounting operations and policies/procedures of each affiliate and utilizing appropriate resources to resolve account questions. The role may expand to cashier-related responsibilities including bank deposits, balancing, posting of checks and cash, and serving as a key contact for the finance department and banks for these related services. Responsibilities: * Respond to onsite billing and financial inquiries from patients and other related inquiries in a professional and courteous manner. * Issue Resolution: Identify, troubleshoot and resolve customer issues and complaints, ensuring a positive patient/customer experience and maintaining high customer satisfaction levels. * Patient Education: Provide patients with information regarding healthcare services, procedures, and policies - helping them to understand their financial liability and payer adjudication and cost sharing. * Record Keeping: Accurately document all customer interactions, inquiries and resolutions in electronic medical record (EMR-Epic) to maintain comprehensive and up-to-date records. * Complete financial work responsibilities including bank deposits, balancing, posting of checks and cash * Serve as a key contact for finance for cashier related services * Resolve on site billing questions from patients or guarantors. Qualifications: Education * High School graduate or equivelent. Experience: * 3-4 years of healthcare revenue cycle experience - understand healthcare financial terms, claims processing & adjudication, terminology. Knowledge/Skills/Abilities: * Communication: Excellent communications and interpersonal skills, with the ability to handle difficult situations with empathy and professionalism * Healthcare Literacy: Strong capacity to obtain, process and understand health information and services, especially as it relates to patient financial responsibility and cost sharing. Core competency must understand payment methodologies, deductible, co-insurance, co-payment, high deductible plans, etc. * Technical Proficiency: Proficiency in using patient accounting systems, call center software and Microsoft Office Suite. Ability to quickly learn new software and technologies. * Problem-Solving: Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions quickly, while on a call with a patient/customer * Detail-Oriented: High level of attention to detail, with the ability to accurately document information and follow procedures. * Multitasking: Ability to manage multiple tasks simultaneously and prioritize workload effectively. * Adaptability: Flexibility to adapt to changing priorities and handle a high volume of calls and inquiries. * Team Player: Collaborative mindset with the ability to work well in a team environment. Apply today!!
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