Patient Financial Navigator Senior

				Overview:

At St. Luke's, we pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. Our commitment to excellence in patient care extends to creating an environment where our team can thrive both personally and professionally. With opportunities for growth, competitive benefits, and a supportive community of colleagues, St. Luke's is truly a great place to work.

What You Can Expect:

The Patient Financial Advocate is accountable for making decisions supported by internal and external program policy, based on confidential financial and health information both from the facility and patients to determine qualification for financial assistance.

* Performs all job functions of a Financial Advocate at a high level.
* Overall, subject matter expert in all assistance programs and St. Luke's Revenue Cycle policies.
* Serves as a patient advocate in providing assistance/expertise to patients, families and other external or internal contacts.
* Works closely with patients/families and federal, state and county caseworkers to ensure approval of assistance. Screen and assist in completion and submission of applications.
* Acts as a liaison between the patients, physicians, patient clinics, case management, centralized billing office, third party Medicaid eligibility vendor and community agencies.
* Screens patients to make the determination of eligibility for internal and external assistant programs.
* Actively participates in public presentations, county hearings, case review meetings, committees, and task forces.
* Performs advanced and/or complex duties requiring independent decisions and extensive, diversified professional experience and knowledge.
* Acts a subject matter expert to staff regarding programs and case decision making.
* Performs other duties and responsibilities as assigned.

Qualifications:

* Education: Bachelor's Degree or equivalent
* Experience: 4 year's experience.

Responsibilities:

The Patient Financial Advocate 3 is accountable for making decisions supported by internal and external program policy, based on confidential financial and health information both from the facility and patients to determine qualification for financial assistance.

* Performs all job functions of a Financial Advocate at a high level. 

* Overall, subject matter expert in all assistance programs and St. Luke's Revenue Cycle policies. 

* Serves as a patient advocate in providing assistance/expertise to patients, families and other external or internal contacts. 

* Works closely with patients/families and federal, state and county caseworkers to ensure approval of assistance. Screen and assist in completion and submission of applications. 

* Acts as a liaison between the patients, physicians, patient clinics, case management, centralized billing office, third party Medicaid eligibility vendor and community agencies. 

* Screens patients to make the determination of eligibility for internal and external assistant programs. 

* Actively participates in public presentations, county hearings, case review meetings, committees, and task forces. 

* Performs advanced and/or complex duties requiring independent decisions and extensive, diversified professional experience and knowledge. 

* Acts a subject matter expert to staff regarding programs and case decision making. 

* Performs other duties and responsibilities as assigned.

Qualifications:

* Education: Bachelor's Degree or equivalent
* Experience: 4 year's experience. 
* Licenses/Certifications: None
			

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