Patient Care Customer Service Evenings & Weekends REMOTE
US-KY-MURRAY
careers
Req #: 24824
Type: Perm Full-Time (AF)
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Overview: Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com Responsibilities: Summary We are seeking a dedicated Patient Care Coordinator for our Sleep Central (After Hours Call Center) Murray, KY Operations. In this position you will be responsible for contacting all patients regarding delivery of equipment, taking patient orders, verifying patient information and placing the order in a timely manner. Pay is $16 plus a Quarterly Bonus opportunity * 100% REMOTE Work from Home day one of employment * Must live in the US and live within 60 miles of any Rotech Location * This position requires you to work five days a week. This includes every Saturday and Sunday as well as three evening shifts during weekdays starting at or after 4:00pm Central time. Schedules vary and can be discussed during the interview process. Essential Duties and Responsibilities * Accurately transcribes patient profile over telephone including data entry of information and possible outbound calling * Obtains medically necessary documentation * Processes patient orders through On-line Pharmacy system * Resolves tracking issues and reschedules shipping orders for patients * Troubleshoots problems based on patient input regarding the scope and/or magnitude of failure * Verifies orders are complete * Performs other duties as assigned Qualifications: Employment is contingent on * Background investigation (company-wide) * Drug screen (when applicable for the position) * Valid driver's license in state of residence with a clean driving record (when applicable for the position) Education and/or Experience * High school diploma or GED equivalent * Experience in medical field and administrative record management * Strong customer service background Skills, Knowledge and Abilities * Effectively communicate in English; both oral and written * Helpful, knowledgeable and polite while maintaining a positive attitude * Interpret a variety of communications (verbal, non-verbal, written, listening and visual) * Maintain confidentiality and practice discretion and caution when handling sensitive information * Medical terminology * Multi-task along with attention to detail * Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division * Self-motivation, organized, time-management and deductive problem solving skills * Work independently and as part of a team Physical Demands * Requires sitting, walking, standing, talking or listening * Requires close vision to small print on computer and or paperwork Machines, Equipment and Technical Abilities * Email transmission and communication * Internet navigation and research * Microsoft applications; Word and Excel * Office equipment; fax machine, copier, printer, phone and computer / tablet * Understanding use of all applicable home medical equipment and supplies
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