Patient Account Representative
US-PA-Camp Hill
CCC
Req #: 366886
Type: Full Time
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Overview: Patient Account Representative (on-site) Starting at $17.50 per hour Why work for Select? * We are committed to your growth and success! * Career Advancement opportunities * Competitive pay, benefits and PTO * Monday-Friday * Bonus eligibility * Eligible for referral bonuses * Thorough orientation program What you'll do: * Investigate and follow up on overdue accounts; document and resolve issues. * Contact patients, insurers, and attorneys to reduce receivables and meet cash goals. * Identify and resolve collection challenges; escalate payor concerns when needed. * Counsel patients on financial options, set payment plans, and process adjustments. Responsibilities: * Manage assigned accounts receivable portfolio, focusing on balances 21-45+ days past due to ensure timely claim processing and payment resolution * Investigate and resolve outstanding balances, identifying reasons for non-payment and initiating appropriate follow-up actions * Conduct daily outbound calls to insurance companies, patients, and attorneys to obtain claim status, resolve issues, and reduce outstanding receivables and DSO * Follow up on escalated cases from the CSR team, completing in-depth research, resolving complex issues, and providing callbacks to patients as needed * Document all account activity (verbal and written communication) and maintain accurate, up-to-date records * Research accounts and insurance details, gathering information, asking clarifying questions, and ensuring claims are routed to the correct payor * Respond to inbound inquiries from internal teams in accordance with departmental guidelines * Identify trends or issues impacting collections and escalate payor concerns to management in a timely manner * Counsel patients on financial options, establish payment plans, and initiate dunning processes as appropriate * Process account adjustments, including write-offs and refunds, when applicable * Recommend accounts for outside collections in alignment with company guidelines * Maintain and update accurate payor and account information in internal systems * Meet or exceed productivity and cash collection goals set by management * Manage correspondence and workload efficiently, ensuring timely follow-up on all accounts * Perform additional duties or special projects as assigned * Expect consistent phone-based work, with regular outbound calling and account follow-up required throughout the day Qualifications: POSITION REQUIREMENTS * High School Diploma or GED * One year of customer service experience - Retail/Hospitality/Banking/Healthcare PREFERRED QUALIFCATIONS * One year of experience in an office setting, medical environment preferred * Computer skills, including Microsoft Office products, and familiarity with internet research * Strong organization skills and the proven experience in the ability to problem solve. * Adaptable, detail orientation and strong organization skills are preferred. * Excellent verbal and written communication skills * Strong interest to develop career path Working Conditions: * Office Environment
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