Patient Account Collector
US-FL-Lakeland
careers
Req #: 25649
Type: Perm Full-Time (AF)
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Overview: Join a Leader in Home Healthcare At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Responsibilities: Patient Account Collector - Healthcare Collections Support Patients. Ensure Payment. Strengthen Care. Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Patient Account Collector to join our team. If you have experience in healthcare collections, medical billing, or patient account services, this is your opportunity to make a meaningful impact while ensuring financial integrity and patient satisfaction. In this role, you'll manage a portfolio of patient accounts, working to resolve outstanding balances while maintaining compliance with the Fair Debt Collection Practices Act (FDCPA) and healthcare regulations such as HIPAA. What You'll Do-Essential Job Functions * Contact patients to discuss outstanding balances and arrange payment plans based on financial circumstances. * Perform insurance follow-up and skip tracing for unreachable accounts. * Document all collection efforts and account updates accurately in the system. * Ensure compliance with FDCPA, HIPAA, and internal policies during all communications. * Collect and post payments, and escalate unresolved accounts to collections or legal when necessary. * Serve as a patient advocate by helping resolve billing questions and concerns with professionalism and empathy. * Maintain confidentiality and security of all patient and company information. What You Bring * Experience in healthcare collections, medical billing, or patient account services * Strong understanding of insurance processes, reimbursement, and regulatory compliance * Excellent communication and negotiation skills * Ability to manage multiple accounts and prioritize tasks effectively * High attention to detail and data accuracy Why Join Rotech? * Be part of a mission-driven team improving lives through home-based care * Work in a supportive environment with opportunities for growth * Competitive pay, benefits, and bonus opportunities Ready to help patients and protect revenue? Apply today and join a team that values both care and compliance. Qualifications: To ensure the safety and integrity of our team and the patients we serve, employment is contingent upon: * Completion of a company-wide background check * Drug screening, when applicable to the position * A valid driver's license in your state of residence with a clean driving record (required for roles involving travel) QualificationsRequired Education & Experience * High school diploma or GED equivalent Preferred Background * Experience working with major insurance carriers, including eligibility and reimbursement guidelines * Familiarity with medical billing practices and claims processing * Background in healthcare administration or medical records management * Experience working in a collaborative, team-oriented environment * At least one year of related healthcare experience * Knowledge of medical terminology Skills & Competencies * Strong verbal and written communication skills in English * Ability to interpret and respond to various forms of communication (verbal, written, visual) * Maintain confidentiality and handle sensitive information with discretion * Excellent attention to detail, multi-tasking, and problem-solving abilities * Demonstrated sense of urgency and responsiveness to physicians, patients, and internal teams * Capable of working independently and collaboratively Technical Proficiency * Proficient in Microsoft Office (Outlook, Word, Excel) * Comfortable with email communication, internet research, and using office equipment (fax, copier, printer, phone, computer/tablet) Physical Requirements * Ability to lift office equipment (minimum 10 lbs) * Must be able to sit, stand, walk, talk, and listen throughout the workday * Requires close vision for reading small print on screens and paperwork
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