Patient Access Team Lead
US-IA-Fort Dodge
careers
Req #: 178821
Type: Full Time Benefits
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Overview: Fort Dodge, IA Shift: Monday-Friday 10:30a-7p - Flexible schedule and on call rotation required The Patient Access Team Lead is responsible for supervising patient access operations, including registration, scheduling, and insurance verification, ensuring efficient workflows and compliance with policies. The role provides leadership and training to staff, resolves complex billing and patient concerns, and implements quality assurance initiatives to enhance patient satisfaction. The role manages departmental schedules, supports financial counselling, and collaborates with healthcare providers to ensure seamless patient experiences and maximize operational efficiency. Responsibilities: *]:pointer-events-auto scroll-mt-(--header-height)" dir="auto" data-turn-id="2fc8d601-6113-4b64-8678-0a1818730c67" data-testid="conversation-turn-17" data-scroll-anchor="false" data-turn="user">*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" data-turn-id="request-WEB:87735dd7-92ec-40a5-98d3-c55ba2f85e6b-8" data-testid="conversation-turn-18" data-scroll-anchor="true" data-turn="assistant"> * Deliver exceptional customer service; assist patients and families with registration, inquiries, and overall experience * Accurately collect and verify demographic, financial, and insurance information; ensure EMR and HIPAA compliance * Coordinate patient flow and support efficient movement across departments * Process payments, resolve billing issues, and support revenue cycle accuracy * Conduct audits and quality assurance activities to improve processes and patient satisfaction * Lead and support Patient Access staff, including scheduling, training, and performance oversight * Maintain policies, monitor productivity, and ensure regulatory compliance * Assist with hiring, onboarding, and ongoing staff development * Support system training (e.g., Epic) and stay current on insurance and regulatory updates Qualifications: Education High School Diploma or equivalent required Associate's degree in Business, Finance, Health Information Management, or related field preferred Work Experience Two years of customer service OR healthcare related experience required
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