Patient Access Supervisor
US-WV-Beckley
careers
Req #: 33669
Type: Regular Full-Time
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Overview: A Patient Access Supervisor is responsible for managing the patient access functions of a healthcare facility, including patient registration, appointment scheduling, insurance verification, and patient information management. This role requires strong organizational and leadership skills to oversee a team of patient access representatives, communicate effectively with other healthcare professionals, and ensure high-quality patient experiences. Responsibilities: * Supervise and direct a team of patient access representatives, providing guidance and training to ensure efficient and effective patient access operations. * Manage patient registration, appointment scheduling, insurance verification, eligibility, pre-authorization, and out-of-pocket cost estimates functions. * Ensure compliance with healthcare regulations, insurance requirements, privacy standards, and facility policies. * Continuously evaluate and improve patient access processes, workflows, and technologies to enhance the patient experience and optimize department performance. * Implement best practices, standards, and quality metrics to measure and monitor patient access performance, productivity, accuracy, and timeliness. * Collaborate with other healthcare professionals, such as physicians, nurses, administrators, and finance staff, to achieve organizational goals and optimize patient outcomes. * Develop and maintain positive relationships with patients, families, and caregivers by providing exceptional customer service, empathetic communication, and personalized experiences. * Provide accurate and timely reports to management, stakeholders, and regulatory agencies regarding patient access statistics, trends, and issues. * Completes charge reconciliation, late charge additions, and unfinalized review of billing. * Review denials that are specific to authorizations, eligibility, registration, needing more information, etc. that are assigned by the Central Billing Office and Meditech. * Verify that all scheduled services have authorizations, as needed. * Establish point-of-service collection goals for the registration staff. * Resolve assigned tasks. * Resolved assigned account checks. * Assist hospital departments with removing and adding charges. * Work the return to client file as assigned by the Meduit for resolution. * Check and work mail. * Quality Assurance checks of consent forms, cards, and insurances are verified. Assist other departments as needed with claim resolution. * Work the assigned PAD functions, as needed. Qualifications: * High School Diploma Required * 1-3 years Minimum of 3 years of experience in patient access or related field, with at least 1 year of supervisory or management experience. * Knowledge of healthcare regulations, insurance requirements, privacy standards, and facility policies. * Experience with electronic health record (EHR) systems, practice management software, and patient data management tools. * Excellent organizational, leadership, communication, problem-solving, and interpersonal skills. * Ability to work collaboratively with other healthcare professionals, patients, families, and caregivers. * Strong attention to detail, accuracy, and quality control * Chart review and good working clinical knowledge base with excellent communication skills necessary to interact with physicians and medical staff. * General idea of governmental and private insurance guidelines
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