Patient Access Specialist - Nampa FLEX
US-ID-Nampa
careers
Req #: 98420
Type: Flex
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Overview: At St. Luke's, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. This customer service position is often the first person a patient encounters when entering the St. Luke's Nampa Hospital. This important role supports exceptional interactions to ensure professional, timely and accurate written and verbal communication with both patients and caregivers (both in person and by phone). Shift details: Variable schedule requiring nights and weekends! What you can expect from this role: * Registration, scheduling, and referral coordination for patients * Discussions on financial options and/or explanations of insurance coverage, including authorizations, verifications, and estimates * Use a variety of technologies, tools and resources to support departmental workflows * Other duties as assigned Minimum Qualifications for this Role: * Education: High School Diploma or Equivalent. What does Flex mean? Flex employees work between 8 to 32 hours per pay period (every two weeks). Hours/schedules are made in advance according to the employees availability and the needs of the department. The shifts and the hours will vary from week to week. The ideal candidate is available days, nights, weekends, and holidays. Details for the Flex schedule: * You have to be available to train full time for the first 4 to 6 weeks. After that your schedule can vary from 8 to 40 hours per week. * Employees are given their schedules at least one pay period in advance. This is not an "on call" scenario. * Flex positions are not benefits eligible Responsibilities: * Supports an exceptional experience through all customer interactions, ensuring professional, timely and accurate communication- both verbally and in writing. * Supports a perspective payment program by communicating organization policies, financial options, explaining insurance coverage/non-coverage. * Utilize a variety of technology, tools, and resources to support departmental workflows. * Performs one of the following workflows with attention to detail, accuracy and efficiency: * - Call front lining * - Patient Registration * - Scheduling Qualifications: * Education: High School Diploma or Equivalent.
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