Patient Access Specialist - McCall Urgent Care
US-ID-McCall
careers
Req #: 97887
Type: Full-Time
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Overview: At St. Luke's, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. This customer service position is often the first person a patient encounters when entering the St. Luke's Urgent Care in McCall, Idaho. This important role supports exceptional interactions to ensure professional, timely and accurate written and verbal communication with both patients and caregivers (both in person and by phone). Shift details: Variable schedule with three (3) 12-hour shifts per week. 7:30am-8pm. Rotating weekends and holidays. MUST BE AVAILABLE TO WORK WEEKENDS AND HOLIDAYS! What you can expect from this role: * Registration, scheduling, and referral coordination for patients * Discussions on financial options and/or explanations of insurance coverage, including authorizations, verifications, and estimates * Use a variety of technologies, tools and resources to support departmental workflows * Other duties as assigned Minimum Qualifications for this Role: * Education: High School Diploma or Equivalent. Responsibilities: The Patient Access Specialist 1 is responsible for responding to patient, provider, and department/service area needs with a high emphasis on customer service and accuracy. This includes, but is not limited to, registration, scheduling, referral coordination, and general inquiries from patients, providers and the general public. * Supports an exceptional experience through all customer interactions, ensuring professional, timely and accurate communication * both verbally and in writing. * Supports a perspective payment program by communicating organization policies, financial options, explaining insurance coverage/non-coverage. * Utilize a variety of technology, tools, and resources to support departmental workflows. * Performs one of the following workflows with attention to detail, accuracy and efficiency: * Call front lining * Patient Registration * Scheduling * Performs other duties as assigned. Qualifications: * Education: High School Diploma or equivalent * Experience: 0 years * Licenses/Certifications: None
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