Patient Access Specialist - Language Services
US-ID-Boise
careers
Req #: 104847
Type: Full-Time
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Overview: At St. Luke's, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. This Patient Access Specialist role will support our Language Services team by coordinating interpretation request across the health system to ensure our patients, companions and visitors may receive clear and effective communication. Shift Details: Monday-Friday 8:30am-5pm What you can expect from this role: * Assists with scheduling support for limited English proficient, deaf, and hard of hearing patients, companions, and visitors receiving services at St. Luke's * Use a variety of technologies, tools and resources to support departmental workflows * Other duties as assigned Minimum Qualifications for this Role: * Education: High School Diploma or Equivalent. * Experience: 1 year relevant experience Responsibilities: The Patient Access Specialist 2 is responsible for responding to patient, provider, and department/service area needs with a high emphasis on customer service and accuracy. This includes, but is not limited to, registration, scheduling, referral coordination, benefit verification, preauthorization and general inquiries from patients, providers and the general public. * Supports an exceptional experience through all customer interactions, ensuring professional, timely and accurate communication * both verbally and in writing. * Supports a perspective payment program by communicating organization policies, financial options, explaining insurance coverage/non-coverage. * Utilize a variety of technology, tools, and resources to support departmental workflows. * Performs one of the following workflows with attention to detail, accuracy and efficiency: * Call front lining * Patient Registration * Scheduling * Referral Coordination * Order Transcription * Pre-Authorization * Benefit Verification * Patient Obligation Estimates * Performs other duties as assigned. Qualifications: * Education: High School Diploma or equivalent. * Experience: 1 year relevant experience. * Licenses/Certifications: None
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