Patient Access Specialist- Insurance Authorization
US-ID-Boise
careers
Req #: 98351
Type: Full-Time
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Overview: At St. Luke's, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. Schedule: * Monday-Friday 8:30am-5pm MT. What you can expect from this role: * This non-patient facing position supports financial health by validating insurance and benefits. * Submitting and monitoring insurance prior authorizations for various services at St. Luke's, and navigating pre-service denials. * This position works with patients, physicians, nurses, clinic managers, registration, and financial advocates to resolve issues that arise during the prior authorization process. * Use a variety of technologies, tools and resources to support departmental workflows. Minimum qualifications for this role: * Education: High School Diploma or equivalent * Experience: 1 year of relevant experience Responsibilities: The Patient Access Specialist 2 is responsible for responding to patient, provider, and department/service area needs with a high emphasis on customer service and accuracy. This includes, but is not limited to, registration, scheduling, referral coordination, benefit verification, preauthorization and general inquiries from patients, providers and the general public. * Supports an exceptional experience through all customer interactions, ensuring professional, timely and accurate communication * both verbally and in writing. * Supports a perspective payment program by communicating organization policies, financial options, explaining insurance coverage/non-coverage. * Utilize a variety of technology, tools, and resources to support departmental workflows. * Performs one of the following workflows with attention to detail, accuracy and efficiency: * Call front lining * Patient Registration * Scheduling * Referral Coordination * Order Transcription * Pre-Authorization * Benefit Verification * Patient Obligation Estimates * Performs other duties as assigned. Qualifications: * Education: High School Diploma or equivalent. * Experience: 1 year relevant experience. * Licenses/Certifications: None
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