Patient Access Specialist - Fruitland Flex
US-ID-Fruitland
careers
Req #: 103577
Type: Flex
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Overview: At St. Luke's, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. This customer service position is often the first person a patient encounters when entering the St. Luke's Fruitland Hospital. This important role supports exceptional interactions to ensure professional, timely and accurate written and verbal communication with both patients and caregivers (both in person and by phone). Shift details: Flex position with various hours and shifts to include nights, weekends, and holidays. What does Flex mean? Flex employees work between 8 to 32 hours per pay period (every two weeks). Hours/schedules are typically made in advance according to the employees availability and the needs of the department. The shifts and the hours will vary from week to week. The ideal candidate has open availability including nights, weekends, and holidays. Details for the Flex schedule: * You have to be available to train full time for the first 4 to 6 weeks. After that your schedule can vary from 8 to 40 hours per week. * Flex positions are not benefits eligible What you can expect from this role: * Registration, scheduling, and referral coordination for patients * Discussions on financial options and/or explanations of insurance coverage, including authorizations, verifications, and estimates * Use a variety of technologies, tools and resources to support departmental workflows * Other duties as assigned Minimum Qualifications for this Role: * Education: High School Diploma or Equivalent. Responsibilities: The Patient Access Specialist 1 is responsible for responding to patient, provider, and department/service area needs with a high emphasis on customer service and accuracy. This includes, but is not limited to, registration, scheduling, referral coordination, and general inquiries from patients, providers and the general public. * Supports an exceptional experience through all customer interactions, ensuring professional, timely and accurate communication * both verbally and in writing. * Supports a perspective payment program by communicating organization policies, financial options, explaining insurance coverage/non-coverage. * Utilize a variety of technology, tools, and resources to support departmental workflows. * Performs one of the following workflows with attention to detail, accuracy and efficiency: * Call front lining * Patient Registration * Scheduling * Performs other duties as assigned. Qualifications: * Education: High School Diploma or equivalent * Experience: 0 years * Licenses/Certifications: None
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