Patient Access Specialist - Connect Call Center Switchboard
US-ID-Boise
careers
Req #: 107760
Type: Part-Time
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Overview: At St. Luke's, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. Switchboard is the center hub of our organization. This unique team handles a variety of calls for patients and employees. They transfer callers to various departments or clinics throughout our health system and play a crucial role in facilitating their experiences. Shift Details: * Tuesday and Wednesday 5pm-9pm, Saturday 6:30am-3pm What You Can Expect: * Deliver customer service by handling registration, scheduling, referrals, and inquiries for patients, providers, and the public. * Ensure clear, professional communication, addressing both verbal and written interactions. * Explain financial options, insurance coverage, and organization policies to support payment processes. * Utilize technology and tools to efficiently manage departmental workflows. * Support after-hours scheduling and urgent inquiries for Treasure Valley Switchboard, Language Services, and Children's Services. * The training period will consist of a full-time, day-time schedule until it is completed and then the schedule will change to Tuesday-Thursday, 11pm-7:30am. Responsibilities: The Patient Access Specialist 1 is responsible for responding to patient, provider, and department/service area needs with a high emphasis on customer service and accuracy. This includes, but is not limited to, registration, scheduling, referral coordination, and general inquiries from patients, providers and the general public. * Supports an exceptional experience through all customer interactions, ensuring professional, timely and accurate communication * both verbally and in writing. * Supports a perspective payment program by communicating organization policies, financial options, explaining insurance coverage/non-coverage. * Utilize a variety of technology, tools, and resources to support departmental workflows. * Performs one of the following workflows with attention to detail, accuracy and efficiency: * Call front lining * Patient Registration * Scheduling * Performs other duties as assigned. Qualifications: * Education: High School Diploma or equivalent * Experience: 0 years * Licenses/Certifications: None
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