Patient Access Specialist- Connect Call Center
US-ID-Boise
careers
Req #: 100637
Type: Full-Time
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Overview: At St. Luke's, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. Connect serves as a healthcare contact call center, centrally situated in downtown Boise. As the primary gateway to our patients' healthcare journey, we play a crucial role in facilitating their experiences. Available shifts: * Shifts may vary from 8am-430pm, 830-5pm, or 930-6pm depending on department needs. Open to working Saturdays preferred. * Training for the first couple of weeks: 830am-5pm What you can expect from this role: * Provide extensive support via phone and online channels to patients and healthcare providers * Manage scheduling logistics, referral coordination, and registration, collaborating with providers and facilities to optimize workflow and minimize delays * Foster community engagement to bolster patients' healthcare journey * Use a variety of technologies, tools and resources to support departmental workflows * Potential to work remotely after 1 year Minimum qualifications for this role: * Education: High School Diploma or equivalent * Experience: 1 year of relevant experience Responsibilities: The Patient Access Specialist is responsible for responding to patient, provider, and department/service area needs with a high emphasis on customer service and accuracy. This includes, but is not limited to, registration, scheduling, referral coordination, benefit verification, preauthorization and general inquiries from patients, providers and the general public. * Supports an exceptional experience through all customer interactions, ensuring professional, timely and accurate communication * both verbally and in writing. * Supports a perspective payment program by communicating organization policies, financial options, explaining insurance coverage/non-coverage. * Utilize a variety of technology, tools, and resources to support departmental workflows. * Performs one of the following workflows with attention to detail, accuracy and efficiency: * Call front lining * Patient Registration * Scheduling * Referral Coordination * Order Transcription * Pre-Authorization * Benefit Verification * Patient Obligation Estimates * Performs other duties as assigned. Qualifications: * Education: High School Diploma or equivalent. * Experience: 1 year relevant experience.
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