Patient Access Service Specialist

				Responsibilities:

This position has a strong emphasis on customer service to our patients and facilitating patient access to professional services.

This position must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital and Cooper University Physicians.

Must be knowledgeable of medical terminology, medical insurance, professional billing requirements, and must possess excellent communication skills both verbal and written.

Must be skilled in use of computers and applications.

Must have the ability to be organized, take independent action and project Cooper's values to both customer and co-workers.

Qualifications:

Computer IDX training program to include: Registration, Scheduling, E-Commerce, and FSC.

All incumbents must satisfactorily complete a Cooper systems training program to include: Registration, Scheduling, E-Commerce and FSC

Requirement: All new employees must be trained in appointment scheduling and Patient Registration and successfully PASS all IDX training requirements within their probationary period.

IDX Training includes: MCA Models, Registration, Basic Management and Eligibilities requirements.
			

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