Patient Access Representative - Marion ED (Full Time Nights)

				Overview:

We're seeking a Patient Access Representative to support a smooth, accurate, and welcoming experience for patients and visitors. This role plays a key part in patient admission, registration, insurance verification, and scheduling, ensuring every interaction is efficient and compliant with financial and insurance requirements.

Responsibilities:

* Accurately collect, analyze, and record demographic, insurance, financial, and clinical data in the system, ensuring all required documentation is complete. 
* Maintain strong knowledge of insurance plans and verification processes. 
* Answer and route phone calls professionally; take accurate messages. 
* Educate patients on financial obligations, including point of service (POS) collections and estimates. 
* Assist with patient selfservice registration processes. 
* Monitor and manage multiple work queues to ensure timely workflow. 
* Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate  
* Schedule walk in procedures and collaborate with central scheduling regarding other needs 

Qualifications:

* Education:  

* High School Diploma or equivalent. 

Experience:  

* At least two years of customer service or healthcare related experience is preferred. 

License/Certification:  

* None
			

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UnityPoint Health