Patient Access Representative
US-IA-Fort Dodge
careers
Req #: 180922
Type: Full Time Benefits
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Overview: Shift: Monday-Friday; 6:30 AM - 2:15 PM The Patient Access Representative is responsible for facilitating patient admission, registration, insurance verification, and scheduling, ensuring accuracy and efficiency in the registration process. The role addresses patient inquiries and manages patient wayfinding. This role will also support administrative tasks and ensure compliance with financial and insurance procedures. Responsibilities: * Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system. Ensures information source is appropriate and all required documentation are on file * Maintains knowledge and understanding of insurance verification and understanding of insurance plans * Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner * Communicates effectively to provide appropriate education regarding patient financial obligations through POS and estimates. * Participates in performance improvement initiatives and demonstrates initiative to improve quality and customer services with a goal to exceed customer expectations. * Maintain ability to perform roles associated with patient self service registration processes * Monitors and maintains multiple work queues * Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate * Perform functions other than described due to extenuating circumstances * Schedules walk in procedures and collaborates with central scheduling regarding other needs Qualifications: Education: * High School Diploma or equivalent required. Experience: * Two (2) years of customer service OR healthcare related experience preferred. License/Certification: * None
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