Patient Access Representative
US-IA-Des Moines
careers
Req #: 180982
Type: Full Time Benefits
|
Overview:
Shift Options:
1. Full-time Nights 11pm-7am M/W/Th/F
2. Full-time Varied Day Hours- Week 1: M 7a-3:30p / T 10a-6:30p / W 7a-3:30p / F 6:30a-3p / Sa 7a-3:30p;
Week 2: Su 7a-3:30p / T 10a-6:30p / W 7a-3:30p / Th 8a-4:30p / Fri 6:30a-3p
We're seeking a Patient Access Representative to support a smooth, accurate, and welcoming experience for patients and visitors. This role plays a key part in patient admission, registration, insurance verification, and scheduling, ensuring every interaction is efficient and compliant with financial and insurance requirements.
Responsibilities:
* Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system. Ensures information source is appropriate and all required documentation are on file
* Maintains knowledge and understanding of insurance verification and understanding of insurance plans
* Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner
* Communicates effectively to provide appropriate education regarding patient financial obligations through POS and estimates.
* Participates in performance improvement initiatives and demonstrates initiative to improve quality and customer services with a goal to exceed customer expectations.
* Maintain ability to perform roles associated with patient self service registration processes
* Monitors and maintains multiple work queues
* Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate
* Perform functions other than described due to extenuating circumstances
* Schedules walk in procedures and collaborates with central scheduling regarding other needs
Qualifications:
Education:
* High School Diploma or equivalent required.
Experience:
* Two (2) years of customer service OR healthcare related experience preferred.
License/Certification:
* None
Share this job:
