Patient Access Representative
US-IA-Bettendorf
careers
Req #: 180578
Type: Full Time Benefits
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Overview: Shift: Week 1: Sunday/Friday 7:00 AM - 3:30 PM; Monday 9:00 AM - 5:30 PM & Saturday 9:00 AM-11:30 PM Week 2: Monday/Saturday 7:00 AM - 3:30 PM & Sunday/Friday 9:00 AM - 5:30 PM Start a meaningful career with UnityPoint Health as a Patient Access Associate, where you'll make a real difference in every patient's journey. In this dynamic, patient-focused role, you'll guide individuals through registration and insurance verification, explain financial responsibilities with clarity and compassion, and help create a smooth, stress-free experience from the very first visit. If you're detail-oriented, caring, and passionate about helping others, this is your opportunity to grow with a team that puts people first every day. Responsibilities: * Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system. Ensures information source is appropriate and all required documentation are on file * Maintains knowledge and understanding of insurance verification and understanding of insurance plans * Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner * Communicates effectively to provide appropriate education regarding patient financial obligations through POS and estimates. * Participates in performance improvement initiatives and demonstrates initiative to improve quality and customer services with a goal to exceed customer expectations. * Maintain ability to perform roles associated with patient self service registration processes * Monitors and maintains multiple work queues * Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate * Perform functions other than described due to extenuating circumstances * Schedules walk in procedures and collaborates with central scheduling regarding other needs Qualifications: Education: * Requires minimally a high school diploma or GED Experience: * Prior customer service experience License(s)/Certification(s): * Hands only CPR *Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs. The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.
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