Patient Access Rep
US-WA-AUBURN
commonspirit_careers
Req #: 403530
Type: Day
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Overview: Be the Welcoming Face of Healthcare in Auburn! Join Clinic as a Patient Access Representative Are you a friendly, detail-oriented, and compassionate individual looking for a rewarding career in healthcare? Do you enjoy helping others and thrive in a fast-paced environment? If so, we invite you to join our team at our Primary Care Clinic in Auburn, WA as a Patient Access Representative! Responsibilities: About the Role: As a Patient Access Representative, you will be the first point of contact for our patients, playing a vital role in creating a positive and efficient experience. You will be responsible for a variety of administrative tasks related to patient intake, ensuring our patients receive the care they need with ease and understanding. Your responsibilities will include: * Greeting and Registering Patients: Warmly welcoming patients, verifying demographic and insurance information, and ensuring all necessary paperwork is completed accurately. * Managing Patient Accounts: Collecting co-pays, co-insurance, and outstanding balances, processing payments, and reconciling daily transactions. * Navigating Insurance: Verifying insurance eligibility, obtaining necessary referrals and pre-authorizations for tests and procedures, and answering patient questions about their coverage. * Scheduling Appointments: Efficiently scheduling appointments, coordinating referrals, and managing appointment confirmations and cancellations. * Providing Exceptional Customer Service: Answering patient inquiries with empathy and professionalism, resolving issues, and ensuring a positive and supportive experience for every patient. Qualifications: What You'll Bring: * Experience: One year of customer service experience is required; two years preferred. Healthcare or Call Center experience is highly desirable! Why Join Our Clinic in Auburn? * Make a Difference: Contribute to the health and well-being of our community. * Supportive Team: Be part of a close-knit and supportive team of healthcare professionals. * Career Growth: We offer opportunities for professional development and advancement. * Competitive Benefits: We provide a comprehensive benefits package, including medical, dental, vision, and retirement plans. * Convenient Location: Our clinic is conveniently located in Auburn, WA.
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