Patient Access Navigator I
US-NJ-Camden
External Career Portal
Req #: 72208
Type: Full Time
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Responsibilities: Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor. Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper's provider network Qualifications: * Must display a genuine interest in providing an excellent Customer Experience that aligns with Cooper's business goals related to patient access throughout the Cooper landscape. * Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner. * Ability to maintain (or exceed) minimum quantitative and qualitative performance metrics and expectations defined for position. * Team player with a genuine interest in resolving customer issues. * Must enjoy interacting and working collaboratively in a team environment. * Ability to analyze issues and quickly identify the best resolution for the situation, solid decision-making skills. * Must demonstrate adaptability and flexibility while working within a fast-paced, ever-changing environment. Ability to learn new things quickly. * Must have excellent time management and organizational skills. * Must be a strong computer user, including proficiency in the use of the Internet, Excel, Word and Outlook. * Knowledge of EPIC systems a plus. * Must be able to work varied hours/shifts as business needs change and evolve. * Must be able to wear a telephone headset and manipulate objects such as a pen, keyboard and mouse. * Bilingual skills are a plus.
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