Patient Access Lead Representative - Lewis Center

				Overview:

The Patient Access Lead Rep is responsible for ensuring that the workload in Patient Access is flowing through the system in a timely manner. This position coordinates the needs and requirements of the department with the staff and assigns workload to staff to assure patients are registered timely and information collected is complete and accurate.

Schedule:

Thursdays, Fridays 8:30am - 7:00pm

Saturdays 7:30am - 8:00pm

Training Schedule:

First week Tuesday - Friday 8am - 4:30pm

Responsibilities:

* Monitors hour by hour the workload of Patient Access Representatives to ensure timely and accurate completion of all tasks.
* Acts as support to line staff in answering questions of immediacy and serves in a supervision capacity as appropriate. 
*  Assists Supervisor in identifying areas for improvement opportunities and helps determine the best approach for workflow and special projects.
*  Ensures scheduled patients have been accurately pre-registered and managed care requirement met prior to the patient's arrival.
*  Assists in training new Patient Access staff and maintain staff work schedules. 
*  Ensures appropriate tools are available and working properly for staff to complete their jobs.
*  Maintains WQ's and monitors quality and productivity and reports to supervisor.

Qualifications:

Education: Associates degree or equivalent combination of education and experience. 

Skills: 

* Demonstrated ability to effectively interact with peers in problem solving.
* Demonstrated traits of teamwork, cooperation, and displays a positive attitude. 
* Excellent communication and customer service skills.
*  Detailed understanding of the revenue cycle and its impact on the hospital's bottom line.
*  Strong professional demeanor with the inherent quality to rapidly establish credibility and rapport with staff and customers. 
* Ability to escalate situations to leadership as appropriate. 

Experience: Two years experience in scheduling, billing, registration, insurance authorization or customer service required. Experience in a healthcare environment preferred. 

MINIMUM PHYSICAL REQUIREMENTS

* Sitting 
* Talking on phone/in person
*  Typing on a keyboard 
*  Standing/walking
* Physically Active 

 The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision.

 EOE M/F/Disability/Vet
			

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Nationwide Children's Hospital

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