Patient Access Associate
US-IL-Rock Island
careers
Req #: 176923
Type: Full Time Benefits
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Overview: Shifts: Fri-Mon, 3:00PM-11:30PM OR Fri-Mon, 11:00PM-7:00AM with every other Sat 5:30PM-7:00AM Start a meaningful career with UnityPoint Health as a Patient Access Associate, where you'll make a real difference in every patient's journey. In this dynamic, patient-focused role, you'll guide individuals through registration and insurance verification, explain financial responsibilities with clarity and compassion, and help create a smooth, stress-free experience from the very first visit. If you're detail-oriented, caring, and passionate about helping others, this is your opportunity to grow with a team that puts people first every day. Responsibilities: * Accurately and thoroughly collects, analyzes and records demographic, insurance/financial and clinical data in computer system. Ensures information source is appropriate. * Updates and edits information in computer, ensuring that all fields are populated correctly and appropriately. * Completes eligibility check and obtain benefits though electronic means or via phone contact with insurance carriers or other agencies. * Contacts patients/families/physicians to obtain additional demographic/insurance information and update in computer system if needed in order to proceed with verification process. * Interpret physicians' hand-carried orders to determine service needs and scans physician orders or verifies that complete and valid orders are on file for each patient. * Obtains information and completes MSPQ and other payer-specific documents. * Reviews and explains all registration forms prior to obtaining signatures from patient or appropriate patient representative. * Explain benefits and request copay, deductible and coinsurance as applicable after developing an estimate applying allowable (based on payer). Qualifications: Education: * Requires minimally a high school diploma or GED Experience: * Prior customer service experience License(s)/Certification(s): * Hands only CPR *Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs. The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.
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