Partner Success Manager
PT
Hyland Software
Req #: 13035
Type: Regular Full Time
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Overview: The Partner Success Manager 3 is responsible for driving growth and satisfaction across a portfolio of strategic partners. This position focuses on enabling partners to effectively market sell and deliver the company's SaaS solutions to their customers. The Partner Success Manager 3 serves as the primary post-onboarding contact for partner engagement ensuring alignment with program objectives and mutual business outcomes. Responsibilities: * Build and manage strong relationships with assigned partners acting as their advocate within the organization. * Drive partner enablement by coordinating product training sales resources and marketing tools to improve adoption and sales readiness. * Collaborate with partner sales and partner marketing to support joint business plans demand generation activities and revenue goals. * Monitor partner performance against KPIs (pipeline growth certifications customer satisfaction renewal rates). * Provide guidance on go-to-market execution technical enablement and customer lifecycle best practices. * Serve as the central point of escalation for partner-related issues ensuring quick resolution and positive experience. * Gather partner feedback to inform product support and program improvements. * Mentor coach train and provide feedback to other team members; may provide feedback to leadership on technical abilities of team. Qualifications: * Bachelor's degree or equivalent experience * 3+ years of experience in partner success channel management customer success or account management within a SaaS environment. * Microsoft Windows and Office proficient * Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact * Strong organizational multi-tasking and time management skills * Strong collaboration skills applied successfully within team as well as with all levels of employees in other areas * Strong Microsoft Excel skills * Strong leadership sound judgement and business acumen skills * Strong facilitation and project management skill * Strong interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department * Strong data gathering interviewing and analytical/problem solving skills * Strong critical thinking and problem solving skills * Strong ability to use original thinking to translate goals into the implementation of new ideas and design solutions * Self-motivated with the ability to manage projects to completion with minimal oversight * Able to thrive in a fast paced deadline driven environment * Strong attention to detail * Demonstrated ability to influence motivate and mobilize team members and business partners * Strong ability to develop and use engaging informative and compelling presentation methodologies * Strong ability to handle sensitive information with discretion and tact * Strong ability to establish rapport and gain the trust of others; effective at gaining consensus * Ability to work independently and in a team environment * Ability to coach mentor and provide feedback to team members in a timely manner * Strong knowledge of systems administration * Strong knowledge of Microsoft Operating systems and products * Strong understanding of SaaS business models partner ecosystems and customer lifecycle management.
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