PROMOTIONS ASSISTANT
US-MO-Riverside
Careers (PNG Apply)
Req #: 123000
Type: Regular Part-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: Essential Duties And Responsibilities: * Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers' visits and/or events. * Answers phone calls and proactively assists customers (internal and external) with their concerns * Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons. * Accurately completes paperwork referring to lost or stolen patron articles. * Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying. * Assists guests by directing them to appropriate areas and contact department for guest needs. * Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested. * Responsible for educating patron's on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program. * Work in conjunction with other departments on an as needed basis. * Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. * Adheres to all company, state, and regulatory policies and procedures. * Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. * Other duties as assigned. Qualifications: Qualification Requirements: * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. * The requirements listed below are representative of the knowledge, skill, and/or ability required. * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * High school diploma or GED required; one year of customer service experience; or equivalent combination of education and experience. * Marketing experience preferred. * Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. * Must be proficient in Microsoft applications (Excel, Word, and Outlook). * Must have an outgoing, energetic and enthusiastic attitude. * Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. * Must be comfortable initiating conversations and creating a fun environment with our guests.
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