PRINTER SUPPORT TECHNICIAN
US-OH-Solon
careers
Req #: 21678
Type: Full-Time
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Overview: Location: Onsite, Greater Cleveland Job Type: Full Time Work Authorization: US Citizen / GC The A.C.Coy Company has an immediate opening for a Printer Support Technician. Ideal candidates must have an Associates degree in electronics, mechatronics, etc., 2+ years of printer support experience and experience reading wiring schematics. Responsibilities: * Inspect, diagnose, and provide hands-on repair and maintenance to customer installed print systems * Evaluates documented resolutions and analyzes trends for ways to prevent future problems * Fields incoming help requests from customers and documents all contact information * Builds rapport and draw out problem details from customers * Prioritizes and schedules service for issues/problems reported by customers. Escalates issues when required * Records, tracks, and documents the problem-solving process, all decisions made, and actions taken through to the final resolution * Applies diagnostic utilities to aid in troubleshooting * Tests fixes to ensure the problem has been resolved * Perform post resolution follow-ups * Performs hands-on fixes at the bench level, including setting up and configuring printers, evaluating returned items, testing printers for functionality, and working with files and associated items * Develops help sheets and knowledge base articles for internal and external users * Accesses software updates, drivers, knowledge bases, and frequently asked questions and resources Qualifications: Education: * Associates degree in electronics, electrical or mechatronics Qualifications: * 2 years experience in printer support * Knowledge of basic electricity/electronics, mechanics and test equipment such as voltmeters * Ability to read a wiring schematic * Strong documentation skills * Strong customer service skills * Must have or be able to obtain a passport
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