PRACTICE MANAGER III
US-WA-Wenatchee
External
Req #: 14204
Type: Full-Time
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Overview: This is a mid to upper management position, with proven leadership experience, reporting directly to a Service Line Director. The Practice Manager 3, with minimal direction of the Director, is responsible for managing all functions of the assigned practice areas. This includes coordination of day-to-day operations, providing leadership, setting goals, and decision making that assures quality, performance and production standards are maintained. The Practice Manager 3 may mentor or be the supervisor for a Practice Manager 1 or 2. This position requires oversight of staff and close liaison and partnership with physician leaders. Specific area of operations may be multi-site and multi-practice, with number of direct reports generally greater than 35 and more than 10 physicians. Position Reports To: Service Line Director Responsibilities: * Develops and maintains positive relationships with employees, providers, and management staff. * Promotes a positive image of each practice area. * Responsible for scheduling and the management of overtime. Utilizes time-keeping systems to approve timecards. * Communicates or implements employee recognition and engagement activities and programs. * Supervision and coaching of front office and clinical staff. * Responsible for performance management process. * Lead regular staff or provider meetings. * Solve employee work-related concerns and helping employees perform to their potential. May involve mentorship or direct supervision of Practice Manager I position. * Work with Human Resources regarding progressive discipline of employees. * Determine optimal staffing, with development of job descriptions, recruitment and hiring of staff or providers. * Creates department goals, objectives and operational policies and procedures. * Frequent management and tracking of metrics or dashboard. * Manages the budget process and monitors monthly status. * Required to maintain active Basic Life Support (CPR) certification. * Other duties as assigned. Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times. Qualifications: Required: * 2-year degree with 4 years recent/relevant experience (healthcare related) or 6 years recent/relevant experience and 2 years of relevant leadership experience. * Must have demonstrated excellent verbal and written communication skills. * Must possess strong computer skills related to Windows and MS Office. Desired: * EMR experience, specifically EPIC. * Healthcare experience. * Clinical licensure. * Master's Degree in Business or related field. * Must have demonstrated working experience building successful cross-functional relationships; must have knowledge and experience in problem solving and conflict resolution. * Certified Physician Practice Manager (CPPM(r)) or Clinical certification related to physician practice specialty.
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