PM Manager on Duty

				Overview:

Omni Hotels & Resorts is seeking Evening Operations Manager for the beautiful Barton Creek Resort & Spa! 

Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024 

Responsibilities:

* Communicate with all department managers on a continuing basis. Especially the communication with Night Audit each evening.
* Assist with handling all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
* Understand and able to lead all emergency procedures and security proto calls.
* Be very familiar with the hotel computer system for training maintenance and trouble shooting. 
* Resort walks to monitor operations throughout the property.
* Oversee all FO, GS, HK, Security departments and assist the F&B PM managers as needed
* Attend Weekly Resume meeting to be familiar with all group activities, movements, and agreements.
* Complete rate discrepancy report and make needed changes. 
* Prepare group information sheets, be knowledgeable of group activities around the resort.
* Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities. 
* Assure knowledge and training of Marketing Programs of company and hotel.
* Understand all emergency procedures. 
* Understand all radio codes.
* Ensure representation at the Safety and issue Prevention Meetings. 
* Conduct appropriate number of MOS Checklists for each associate every month.
* Conduct a monthly department meeting. 
* Monthly review of AAA Standards with all associates. 
* Ensure all items on the SOP review are handled in a timely manner.
* Ensure that all standards on the overnight shift are being adhered to. 
* Broad knowledge of Opera, Synergy and Resort Suite systems. 
* Broad knowledge of all Resort services and amenities. 
* Knowledge of reservations special packages. 
* Ensure cleanliness and organization of the department.

* Ensure all needed reports are run.
* As needed will be required to cover shifts at front desk.
* Handle all training with associates to ensure Omni Standards.
* Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
* Complete weekly supply inventories to ensure adequate pars of such.
* Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications:

* Minimum of 3 years Front Office Management experience preferred. Previous leadership experience in an upscale, full service hotel environment is required. 
* Must have proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff. 
* Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
* Strong organizational skills with the ability to multi-task and provide guest follow up in a fast paced environment.
* Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
* Must be able to work a variety of shifts, including weekends and holidays. May require working overnight shifts.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
			

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Omni Hotels Management Corporation

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