PENNplay Guest Services Attendant (FT)
US-PA-Washington
Careers (PNG Apply)
Req #: 118722
Type: Regular Full-Time
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Overview: We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more! Responsibilities: * Adheres to all departmental and property policies and procedures regarding guest service standards. * Works closely with Executive Hosts, ViP Casino Services, and Players Club to ensure superior guest satisfaction. * Greets Players Club guests in a courteous and friendly manner and explains amenities and features. * Resolves customer service issues according to established guidelines. * Provides information on all aspects of the property's services and facilities. * Explains the benefits and issuance of the mychoice card. * Builds and retains customer relations for our 4- and 5-Star guests. * Awards customer complimentaries based on gaming action and program guidelines. * Acts as greeter for bus line runs and charter groups as directed. * Performs all other related and compatible duties as assigned. * Maintain strict confidentiality in all company matters. Qualifications: * High School Diploma or equivalent required. * Previous customer service experience required; Player Services or related experience preferred. * Must have excellent written and verbal communication skills; must be fluent and literate in English. * Ability to maintain a high level of confidentiality and professionalism. * Must have exceptional customer service and interpersonal skills. * Sales or Marketing background helpful. * Strong computer skills required; must be proficient in Microsoft Office applications. * Ability to work collaboratively and communicate effectively with team members at all levels of the organization. * Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
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