PBX Supervisor
US-FL-Fort Lauderdale
Omni Hotels Management Corporation
Req #: 127255
Type: Fort Lauderdale
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Overview: Opening Fall 2025, the Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel will also have over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views. The Ideal Services Supervisor leads a team of Ideal Services Agents in providing five diamond customer service to a wide variety of callers. As the main communication center of the hotel, Ideal Services fields a high volume of calls from both internal and external customers, responding to a diverse array of questions and requests. Responsibilities: * Answer incoming telephone calls to the hotel efficiently and courteously. * Direct phone calls and messages to appropriate personnel or guest. * Assist all guests and employees. * Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel. * Recording and making Wake up calls. * Operating switchboard and two-way radio. * Train new associates * Operating Systems- Monitor Alice and Synergy. * Maintaining Hotel Directory * Stay Up to date with emergency response procedures. * Review agents prompt response logs * Assure daily check list are completed. Qualifications: * Answer incoming telephone calls to the hotel efficiently and courteously. * Direct phone calls and messages to appropriate personnel or guest. * Assist all guests and employees. * Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel. * Recording and making Wake up calls. * Operating switchboard and two-way radio. * Training new associates * Operating Systems- Monitor Alice and Synergy. * Maintaining Hotel Directory * Stay Up to date with emergency response procedures. * Review agents prompt response logs * Assure daily check list are completed. * Must be able to sit for extended periods of time Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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