PATIENT REGISTRATION SPEC I
US-IL-Decatur
Careers (External)
Req #: 31268
Type: Full-Time
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Overview: Our Patient Access Specialist pre-registers and register patients. Schedule patients for procedures and tests at MHS facilities. Collects accurate patient demographic and billing information in a timely manner. Interviews incoming patients or Associates, enter information into potential all appropriate software packages. Serves as a liaison between ancillary departments and other Patient Access Services areas. Responsibilities: * Greet the majority of visitors and patients, answer patient questions (via telephone/ in person) and give directional information. * Effectively perform general clerical/administrative functions. * Responsible for completing all steps of pre-registration/registration including patient interview, obtaining of signatures, providing Advance Directive information and distributes hospital specific literature. * Pre-register and register all types of patients in multiple software systems. * Demonstrates an ability to be flexible, organized and function well in stressful situations. * Maintains a professional demeanor in respect to patients and fellow employees. * Ability to conduct financial collections and referrals for Financial Counseling. Ability to interview/prescreen self pay patients for possible financial assistance. * Understands and complies with state and federal regulations as well as hospital, department and The Joint Commission policies and procedures related to patient access. * Communicates with ancillary department, physicians, medical offices and within Patient Financial Services department. * Conducts insurance verification tasks, pre-certification, or referral information from MD offices and/or insurance companies and authorization for elective and emergent patients. * Ability to complete legal admission paperwork for psychiatric admits in accordance to DHS guidelines. * Ensures accurate documentation of patient information. * Responsible for checking and re-stocking supplies as needed. * Participates in performance improvement activities for the department and organization. * Adheres to all HIPAA guidelines and patient confidentiality policies. * Completes annual educational and training requirements. * Promotes the mission, vision, and goals of the organization and department. * Performs other related work as required or requested. Qualifications: Education: * High School Graduate or equivalent required. Experience: * One year customer service experience preferred. Previous clerical, medical terminology, medical office, registration or billing experience preferred. Word processing/computer application experience and knowledge desired. Other Knowledge/Skills/Abilities: * Minimum typing skill of 40 WPM preferred. * Demonstrates excellent interpersonal and communication skills. * Demonstrates ability to work independently.
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