Overview:
At SoftwareOne, we are passionate about technology, people, and continuous improvement. We operate in a global, collaborative environment where your expertise truly makes an impact. Join us to lead meaningful change, work with diverse teams, and grow your career in a high‑performance shared services model.
Responsibilities:
P2P Team Lead NORAM
Are you comfortable balancing people leadership, stakeholder management, and day‑to‑day service delivery?
Do you lead with empathy, resilience, and influence rather than authority?
Do you thrive in environments where operational excellence and compliance go hand in hand?
If so, this could be the role for you.
As P2P Team Lead, you will lead a team delivering end‑to‑end Procure‑to‑Pay (P2P) services within our Financial Shared Service Center (FSSC) for the North America region.
You will be responsible for service delivery excellence, people leadership, stakeholder engagement, and continuous improvement-ensuring high quality, compliance, and a strong supplier and business experience.
Responsibilities:
Service Delivery & Operations
* Lead daily P2P operations, including purchase order support, invoice processing, payments, and supplier queries
People Leadership
* Coach, develop, and support team members through regular feedback and performance conversations
* Foster a customer‑centric, continuous improvement mindset.
Stakeholder & Supplier Management
* Support effective supplier communication and enablement (e‑invoicing, payment queries, dispute resolution)
Reporting & Performance Management
* Track and analyze key P2P KPIs (cycle time, backlog, on‑time payments, quality metrics).
Continuous Improvement & Transformation
* Support transitions, new scope onboarding, and knowledge transfer activities.
Qualifications:
Experience & Background
* Experience leading or acting as a lead within P2P / Accounts Payable / Finance Shared Service Center (GBS/HUB) environments
* Strong understanding of invoice processing, controls, and compliance frameworks.
* Experience working in high‑volume, multi‑stakeholder environments.
Technical & Functional Skills
* Solid reporting and KPI management skills (Excel proficiency required).
* Experience with ERP and workflow tools such as SAP, Oracle, NAV, Coupa, Ariba, ServiceNow, Concur, or similar.
* Exposure to process improvement, automation, or e‑invoicing solutions.
Languages
* Fluent in English and Spanish.
* Portuguese is a plus.
Core Competencies
* Ability to build trust and lead through influence rather than authority.
* High tolerance for frustration and resilience in the face of change.
* Ability to prioritize, manage escalations, and meet deadlines
* Customer‑focused and solution‑oriented approach
Why Join our team?
At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Here, your development and well-being truly matter. These five key benefits reflect what sets us apart:
* Comprehensive health and well-being programs
* Continuous learning and career development
* Performance-based incentives and employee share participation
* Flexible and hybrid work models
* Opportunities to contribute to global finance transformation projects
Disclaimer /Please note the following:
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
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