Overnight Security Shift Manager

				Overview:

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities:

Key Objectives:

* To provide excellent Customer Service
* Supervision and management of Security Department 
* Protect the assets of Hollywood Gaming at Mahoning Valley Race Course 

Essential Responsibilities:

* Prepare security incident reports and maintain security logs.
* Reviewing all logs, and reports before the end of their shift
* May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
* Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. 
* Ensures customer service standards are followed by all team members and addresses issues as they arise. 
* Maintain safety and inspections reports for the property.
* Conduct regular security post inspections.
* Respond to guests and employees concerns and complaints and solve their problems with professionalism and compassion.
* Performing the function of the Security Officer or Dispatcher, as needed.
* Assuming the responsibilities of the Security Manager, in his/her absence.
* Following all Security Policies and Procedures, as they apply to the Accounting, Internal Controls and Ohio Gaming Board Rules and Regulations while reporting potential issues to management.
* Interact and cooperate with regulatory, fire/rescue and law enforcement agencies.
* Maintains strict confidentiality in all departmental and company matters.

This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.  

Qualifications:

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Manages difficult or emotional guest situations; Responds promptly to guest needs.
* Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
* Must be proficient in Microsoft applications (Excel, Access, Word, Outlook).
* Ability to understand and analyze Budget and P&L Statements.
* Proven managerial and critical thinking skills required.
* Must possess excellent employee relations skills.
* Ability to write reports, business correspondence, and procedure manuals.
* Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
* Ability to respond calmly and make rational decisions when required.
* Ability to identify and quickly respond to potential problems, conflicts and to defend oneself and others in combative situations
* Tactfulness when dealing with stressful situations involving difficult team members or guests. 
* Other duties, as needed.

Supervisory Responsibilities: This job has supervisory responsibilities.

* Responsible for staff development and training programs.
* Responsible for rewards and recognition program to maximize employee engagement.
* Evaluates team members within department and delivers constructive feedback to employees in regard to performance.
* Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs. 
* Determines work procedures and expedites workflow.
* Responsible for employee performance (disciplining, coaching, counseling).

Education and/or Experience: Previous Customer Service experience; previous supervisory experience; three years of Casino Security, military, or police experience; High School diploma; or equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of America money and weight measurement, volume and distance. Possess ability to operate an adding machine and have basic computer skills.

Reasoning Ability: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certifications, Licenses, Registrations: Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

Must possess a valid driver's license and have acceptable driving history as determined by Penn National Gaming's auto insurance carrier.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. Team Members must be drug free.

Work Environment: The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* The noise level in the work environment is usually moderate.
* All Team Members at Hollywood are under surveillance (and audio surveillance in limited areas). Performance may be observed and recorded.
* Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke.
			

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